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With regards to my earlier post last week Windows XP SP3 crashes AMD Machines it has come to the community’s attention that HP are to blame for the problems. Last week Users of Windows XP and AMD machines resulted to operating system reboots and random crashes, Ironically similar affects to Windows Vista SP1.

The problem has been pin-pointed to HP, Hewlett Packard has been shipping AMD based machines running a tailored install of windows for Intel based machines. The pre-loaded OS comes with the intel power management drive ‘intelppm.sys’. This driver then tries to load after upgrading SP3 resulting in endless rebooting.

Apparently Microsoft knew about the problem since May 6th when the Service Pack came out May 7th. Microsoft then decided to create the support article, 888372. The link explains how to fix the problem see below.

Boot the Operating System within Safe Mode which will eliminate the intelppm.sys file loading. The registry must then be loaded to change the value of the System driver.

Summary! Dont buy Hewlett Packard AMD products? Well you decide! I will give one tip to the community though, try building the system yourself! ;).

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This entry was posted on Tuesday, May 13th, 2008 at 5:16 pm and is filed under Operating System. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.